MLA
Pagani, Margherita, and Chiara Pasinetti. "Technical and Functional Quality in the Development of T-Government Services." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2943-2965. https://doi.org/10.4018/978-1-59904-947-2.ch220
APA
Pagani, M. & Pasinetti, C. (2008). Technical and Functional Quality in the Development of T-Government Services. In A. Anttiroiko (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2943-2965). IGI Global. https://doi.org/10.4018/978-1-59904-947-2.ch220
Chicago
Pagani, Margherita, and Chiara Pasinetti. "Technical and Functional Quality in the Development of T-Government Services." In Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, 2943-2965. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-947-2.ch220
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