MLA
Pagani, Margherita and Chiara Pasinetti. "Technical and Functional Quality in the Development of T-Government Services." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2943-2965. http://doi:10.4018/978-1-59904-947-2.ch220
APA
Pagani, M., & Pasinetti, C. (2008). Technical and Functional Quality in the Development of T-Government Services. In Anttiroiko, A. (Ed.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2943-2965). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch220
Chicago
Pagani, Margherita, and Chiara Pasinetti. "Technical and Functional Quality in the Development of T-Government Services." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 2943-2965. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch220
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