From 9 to 5 to 24/7: How Technology has Redefined the Workday

Abstract

This chapter explores the use of work-extension technologies such as e-mail, Black-Berry devices, portable computers, and cell phones. After a review of the literature, the chapter presents the usage patterns of these work extension technologies by Canadian knowledge workers and describes how work is being performed in a variety of nonoffice locations outside normal working hours. Our findings with respect to the impact of work extension technology were contradictory. Some technologies were found to lead to an increase in employee workloads and stress, while others were found to have less of an impact. We also discovered that many respondents reported that technology made them more productive and made their work more interesting. After an analysis of the advantages and disadvantages of these technologies, the chapter concludes with suggestions of ways in which employers and employees can use them more effectively.