Technology and Human Resources Management in Health Care

Technology and Human Resources Management in Health Care

Stefane M. Kabene (University of Western Ontario, Canada), King, Lisa (University of Western Ontario, Canada) and Candace J. Gibson (University of Western Ontario,Canada)
DOI: 10.4018/978-1-61692-852-0.ch121
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Health care has lagged behind most industries and businesses in its adoption of information and communication technologies (ICT). Many of the current information technologies and those to be deployed and developed over the next few years (e.g. electronic health records, telehealth applications, elearning technologies, social networking via Web 2.0) could be of benefit in health care delivery and improvement of the quality, efficiency and effectiveness of health care services. The uses of technology in human resources management (HRM) can help improve the medical care that health professionals provide to their patients. For instance, technology can be used to maximize communication, collaboration and support between health professionals separated by distance, as well as provide immediate and up-to-date patient care information. ICT can also be used for distance training and education for those facing geographic isolation and provide a medium through which continued education can be maintained for both rural and urban health professionals. However, due to the differences in barriers to ICT use found for each group, such as computer illiteracy, geographic isolation or poor infrastructure, different steps need to be taken in order to ensure the successful implementation and use of information technologies in both urban and rural communities in developed and developing regions across the world.

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