MLA
Ozuem, Wilson and Geoff Lancaster. "Technology-Induced Customer Services in the Developing Countries." Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods, edited by N. Delener, IGI Global, 2012, pp. 185-201. https://doi.org/10.4018/978-1-4666-0077-5.ch012
APA
Ozuem, W., & Lancaster, G. (2012). Technology-Induced Customer Services in the Developing Countries. In N. Delener (Ed.), Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods (pp. 185-201). IGI Global. https://doi.org/10.4018/978-1-4666-0077-5.ch012
Chicago
Ozuem, Wilson, and Geoff Lancaster. "Technology-Induced Customer Services in the Developing Countries." In Service Science Research, Strategy and Innovation: Dynamic Knowledge Management Methods. edited by Delener, N., 185-201. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0077-5.ch012
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