Technology Readiness for Education 4.0: Barriers and Opportunities in the Digital World

Technology Readiness for Education 4.0: Barriers and Opportunities in the Digital World

Francesco Caputo (University of Salerno, Italy), Armando Papa (University of Turin, Italy), Valentina Cillo (Link Campus University, Italy) and Manlio Del Giudice (Link Campus University, Italy)
DOI: 10.4018/978-1-5225-7473-6.ch014


The chapter aims at investigating the relationships between human resources and ICTs with the aim to underline what barriers and opportunities are emerging in digital societies. As a matter of fact, the production, through the concept of Industry 4.0, is requiring advanced training of the workforce. To address these challenges, the chapter specifically provides a wide conceptual framework for describing the relationships between human resources and ICTs in the Industry 4.0 framework. After this, the attention is focused on the construct of technology readiness as a way to clarify human resources' reaction to the introduction of new technologies and digital instruments. Finally, the proposed conceptual framework is used to trace possible guidelines for the management of educational programs.
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The increasing attention about the emerging challenges and opportunities derived by the Information and Communication Technologies (ICTs) is attracting interest and effort from multiple research domains (Powell & Dent-Micallef, 1997; Luftman et al., 2004; Haddon, 2004; Bates et al., 2011). Several innovations provided by the ICTs such as 3D printing, virtual markets, and online communication instruments can be considered disruptive changes for both social and economic configurations (Wolpert, 2002; Assink, 2006; Del Giudice et al., 2016; Caputo & Walletzký, 2017; Santoro et al., 2017; Aquino et al., 2018). New business models are emerging as consequence of the ways in which actors interact and information are shared in the digital world (Caputo, 2017; Di Fatta et al., 2016; Scuotto et al., 2017). Recognizing the variety and the variability of this emerging scenario, practitioners and researchers are called to focus their attention on the way in which it is possible to support the ongoing evolution maximizing positive outcomes and forecasting and reducing possible risks (Del Giudice & Straub, 2011; Barile et al., 2015; Carayannis et al., 2017).

Among the multiple contributions provided in this direction, several advancements in knowledge have been provided (Henderson & Venkatraman, 1993; Brynjolfsson & Hitt, 2000; Melville et al., 2004) and to the possible implications for marketing strategies and approaches (Carson, 1990; O & Pinsonneault, 2007; Constantinides & Fountain, 2008; Golinelli et al., 2012) but still few contributions seem to be available with reference to the role of human resources and to the ways in which they can react to the increasing pressure of ICTs (Paré & Tremblay, 2007).

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