Thailand’s Transformation to C-Government: Core Challenges and Roadmap

Thailand’s Transformation to C-Government: Core Challenges and Roadmap

Asanee Kawtrakul (Kasetsart University, Thailand), Nantanach Rungrusamiwatanakul (National Institute of Development Administration, Thailand), Somchoke Ruengittinun (Kasetsart University, Thailand) and Tawa Khampachua (King Mongkut’s University of Technology North Bangkok, Thailand)
Copyright: © 2013 |Pages: 19
DOI: 10.4018/978-1-4666-4090-0.ch016
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With the commitment to ASEAN Community integration by 2015 and the continuing advances in information and communication technologies, Thailand has been provided a golden opportunity to not only catch up on current trends and technologies, but also to leap over e-Government and go directly towards Connected Government, or c-Government. In so doing, the government needs to focus on strategic implementation rather than simply developing a conceptual framework of e-Government. This chapter presents the core challenges and co-cultivated roadmap to accelerate connected government and a connected ASEAN. Firstly, there is the Management Challenge in enabling the progression and accelerating the adoption of transformational services; secondly, the Governance Challenge in establishing the comprehensive guiding principles to shape the vision, enterprise structure, committed leadership, coordinated efforts, and strategic action plans; and thirdly, the Foundation Challenge for leveraging the interoperability and establishing a standardized evaluation system with human resources development and joint key performance indices. To overcome these challenges, this chapter proposes proactive strategies and a sustainable roadmap, starting with a SWOT analysis of the lessons learnt in order to understand the current state of e-Government, followed by a clear vision of the future and an action plan for proactively and sustainably implementing c-Government. Input has been gathered not only from the public by e-survey and an IT group of 200 who attended a workshop, but the collective perception of directly concerned CIOs through discussion at a seminar.
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Introduction: Future Vision Of E-Government

With respect to e-government, there are two kinds of driving forces that need to be taken into account. There are discussed in the following sections.

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