MLA
Lam, Vitus S. W. "The Basis and Core Knowledge of Business Process Management." Encyclopedia of Information Science and Technology, Third Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2015, pp. 5303-5314. https://doi.org/10.4018/978-1-4666-5888-2.ch524
APA
Lam, V. S. (2015). The Basis and Core Knowledge of Business Process Management. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, Third Edition (pp. 5303-5314). IGI Global. https://doi.org/10.4018/978-1-4666-5888-2.ch524
Chicago
Lam, Vitus S. W. "The Basis and Core Knowledge of Business Process Management." In Encyclopedia of Information Science and Technology, Third Edition, edited by Mehdi Khosrow-Pour, D.B.A., 5303-5314. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-5888-2.ch524
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