Diversity, equity, inclusion, and belonging (DEIB) strategy consists of theories, concepts, and methods that managers can use to ensure organizations achieve profitability and long-term growth. A DEIB strategy utilizing quality management principles helps leaders make better decisions to improve competitive position and create value for its key stakeholders. This chapter provides managers and leaders a perspective on organizational development. Further, DEIB strategic thinking applies to organizations regardless of their activities. This chapter introduces DEIB leaders to the main theories, concepts, and models of strategic analysis from a quality perspective and emphasizes their role in diversity management practices.
TopThe Business Case For Implementing A Diversity And Inclusion Quality-Based Strategy
This analysis focuses on eight exemplar core diversity, inclusion, equity, and belonging (DEIB) quality-based strategies: (C1) The Impact of Diversity and Inclusion Quality in the Global Market (C2) Business Sustainability: Coalition-Building to Elevate Inclusive Organizational Cultures (C3) Diversity and Inclusion Quality Stakeholders: Customers, Suppliers, and Employees (C4) Fostering Diversity and Inclusion Through Teamwork, Communication, and Training (C5) Utilizing Diversity and Inclusion Quality Creates Compliance and Conformity (C6) Building a Diversity and Inclusion Quality Culture (C7) Developing a Diversity and Inclusion Quality System (C8) Implementing Diversity and Inclusion Quality.
Core 1: The Impact of Diversity and Inclusion Quality in the Global Market
The total quality approach to diversity and inclusion quality considers performance using the Lean Six Sigma (LSS) (Define, Measure, Analyze, Improve, Control) (DMAIC) process of define, measure, improve, analyze, and control framework (ASQ, 2017). As a result, implementation of DMAIC incorporates the role of strategic management in planning, processes, inputs, outputs, to achieve organizational salience and competitive advantage in the global marketplace (Anglim et al., 2019). Diversity and inclusion quality is an approach to achieving and sustaining high program output; thus, emphasizing inputs (corporate policy, management practices, and key performance indicators (KPIs) rather than outputs (Activities) to improve diversity and inclusion initiatives. The objective is to link diversity, inclusion, equity, and belonging (DEIB) to quality parameters, thus achieving organizational change, performance, and profitability.
Core 2: Business Sustainability: Coalition-Building to Elevate Inclusive Organizational Cultures
Analyzing how DEIB impacts business sustainability, corporate governance, legality, and ethics promotes sustainable business practices. Drivers and sources of diversity and inclusion quality include emerging issues such as performance, building strategic alliances, and achieving metrics-based results. Diversity and inclusion quality provides a Best-In-Class Integrated Approach (BICIA): capacity (financial, staff, strategy, gravitas), top management support, technology management; diversity and inclusion quality mechanisms, supported by a sense of urgency or Just-In-Time (JIT), human resource and strategic management. Moreover, employees must act ethically in the workplace by adhering to inclusive business practices (equal opportunity, pay equity, promotion, civility, and treatment). Likewise, a culture of partnering enhances inclusivity (Anglim et al., 2019). Notwithstanding, diversity and inclusion quality will cause shocks to the system and encourage values or behavior shifts leading to cultural change.