The Challenges and Future of E-Wallet

The Challenges and Future of E-Wallet

Chiam Chooi Chea (Open University Malaysia, Malaysia)
Copyright: © 2020 |Pages: 13
DOI: 10.4018/978-1-5225-9715-5.ch063

Abstract

This article covers the introduction of e-wallet, e-wallet key takeaways, e-wallet features, types of e-wallets and its perks, consumers' preferred method of payment, worldwide payment platforms, challenges of e-wallets, the annual payment transactions using e-wallet, the intention to accept the digital payment methods by retailers, the future of e-wallets, solutions and recommendations of e-wallets, and lastly, conclusion and future research on e-wallets. Most of the players in the banking industry foresee that e-wallets will take over the use of cash and credit/debit cards (plastics) by consumers quickly. However, e-wallets have not fully taken off and consumers' reception and interest seem lukewarm. This shows that the concept of e-wallets still has a long way to go. What are the reasons for this phenomenon?
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Focus Of The Article: E-Wallet Key Takeaways

CMB Consumer Pulse (2015), highlighted several key takeaways for E-Wallet:

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