The Crucial Role of Cybersecurity in Protecting Service Infrastructure

Abstract

This study explores the critical role of cybersecurity in safeguarding service infrastructure within the hospitality industry. It addresses the pervasive cybersecurity risks posed by digital integration and interconnected systems, emphasizing vulnerabilities in digital reservation systems, payment processing, guest data management, and IoT devices. Survey data from 100 industry stakeholders reveal widespread concerns, with significant percentages acknowledging these vulnerabilities. Despite awareness, practices like regular cybersecurity audits are less common. High-profile breaches, such as those at Marriott International and Hilton Worldwide, underscore the financial and reputational impacts on hospitality businesses, prompting increased investments in cybersecurity measures like advanced encryption and regulatory compliance (e.g., GDPR, CCPA). The study reviews literature on evolving threats, technological advancements (e.g., AI, blockchain), and industry responses, highlighting the ongoing efforts to enhance cybersecurity resilience.