MLA
Andrlic, Berislav, and Ezendu Ariwa. "The Effect of Web 2.0 Usage in E-Service Quality in Hospitality." Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 421-433. https://doi.org/10.4018/978-1-4666-6543-9.ch025
APA
Andrlic, B. & Ariwa, E. (2015). The Effect of Web 2.0 Usage in E-Service Quality in Hospitality. In I. Management Association (Ed.), Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications (pp. 421-433). IGI Global. https://doi.org/10.4018/978-1-4666-6543-9.ch025
Chicago
Andrlic, Berislav, and Ezendu Ariwa. "The Effect of Web 2.0 Usage in E-Service Quality in Hospitality." In Hospitality, Travel, and Tourism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 421-433. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6543-9.ch025
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