The Future of Smart Hotels and Digital Transformation in the Hospitality Industry

Abstract

The hospitality industry is undergoing a profound transformation driven by the advent of smart technologies and digital innovation. This chapter explores the future of smart hotels and the digital transformation shaping the hospitality sector. Key areas of focus include the integration of artificial intelligence (AI), the Internet of Things (IoT), and blockchain technology to enhance guest experiences, improve operational efficiency, and promote sustainability. Through comprehensive case studies and industry examples, we examine how smart hotels utilize automation, personalized services, and data analytics to cater to the evolving demands of modern travelers. The chapter also addresses the challenges and opportunities associated with digital transformation, such as cybersecurity, data privacy, and maintaining the balance between technological advancement and the human touch.