The Impact of Technology on Payment Methods in the Food Service Sector in Singapore

Abstract

A cashless society has many advantages for businesses and governments, and many efforts have been made to support and facilitate such a society. However, there is a lack of research on how consumers perceive and accept cashless payment and what factors affect their willingness to use it. It is important to assess how willing consumers are to use cashless payment as their main payment method in food courts, as this can help to implement smooth and efficient cashless payment systems. By understanding the factors that influence the adoption of cashless payment, stakeholders can address these issues and improve consumers' experiences, leading to more convenience, faster transactions and shorter queues at food courts, which can benefit both consumers and food court operators. Moreover, this research can provide insights that can promote the use of cashless payments and ensure that everyone, regardless of age or technology skills, can participate in a cashless society.