The Relationship Between Organizational Exclusion and the Tourism Industry

The Relationship Between Organizational Exclusion and the Tourism Industry

Volkan Altintas, Hande Karakus
Copyright: © 2020 |Pages: 16
DOI: 10.4018/978-1-7998-1474-0.ch001
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Exclusion is defined with concepts such as being ignored, being left off. In literature, we see it as ostracism, exclusion, and rejection. Exclusion enthreatens individuals' physical and psychological wellbeing. The concept of exclusion expresses a negative situation and it also affects other organizational behaviour topics. A person who feels that s/he does not belong to a group is first exposed to psychological exclusion and concomitantly social exclusion. The worker's not being able to join organizations in the workplace is related to exclusion. This study will reveal the relation of organizational exclusion with the tourism sector, through the in-depth treatment of the concept of exclusion. There will be a management study about organizational exclusion in tourism. Behaviors of the individual who experiences exclusion, elements that affect the emergence of organizational exclusion, the effects and results of organizational exclusion will be treated, and examples will be given within the scope of tourism establishments.
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Background: Definition Of Exclusion

The root of the word “ostracism” stems from an application named “ostrakismos” in Greek (Williams, 1997). The birth of the word dates back to the 1960’s. This concept, which appeared in France, started to be used with the constant solidarity and consolidation problems and economic crises, which were constantly experienced in 1970’s. The first person to use the term “ostracism” is Lenoir, who is the Chirac Government’s minister of social affairs. Following the birth of this concept in France, it was also started to be used in other European countries and included in European literature starting from the 1990’s (Şahin and Coşkun, 2009). The definition of this concept included the parts of society, which did not benefit from the results of economic growth. Alongside the poor, mentally and physically disabled, old people, abused children, drug users, culprits, problem families and those unable to accommodate themselves to the society were also included in this concept (Topateş, 2009).

Key Terms in this Chapter

Exclusion: It defines with concepts such as being ignored, being left off and ignored.

Exclusion Variables: Basic needs, welfare, job attitude, job performance.

Organizational Exclusion: Personal perception of individuals who are neglected or excluded by some in the workplace.

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