The Relationship between Trust and Citizens' Adoption of E-Government

The Relationship between Trust and Citizens' Adoption of E-Government

Ameen Alazzam
DOI: 10.4018/978-1-4666-4719-0.ch004
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The rapid growth of e-government in the world has raised the question of how government can increase the citizen's adoption and usage of e-government services. Trusting an e-government Website is a crucial step towards the adoption of such paradigm. Building trust in e-government facilitates and encourages the interaction between government and their customers. This chapter explores the relationship between trust and adoption of e-government and its general concepts including e-government and trust in e-government. It also reviews several models of trust. Conclusions and further future studies are discussed at the end of this chapter.
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When we talk about e-government it strike to our mind the interaction between government and their customers as citizens and business via computer and websites. E-government differs from traditional means of communication through the two-way and continues 24 hours and 7 days communication and transaction between government and its citizens and other partners (Qutaishat, 2013). E-government change the public sector value, structure and culture, and change the ways of conduct businesses by using the information and communication technology in their agencies (Safeena and Kammain, 2013).

There are many definitions for the e-government is defined by many of people who write in the scope of e-government and these definitions different from one to one. Some definitions focus on service delivery while others focus on the technical and organizational aspects of e-government (Al-Mamari, Corbitt & Gekara, 2013).

Evans and Yen (2006) defined the e- government as “Simply speaking, E-Government means the communication between the government and its citizens via computers and a Web-enabled presence. The advantages in timeliness, responsiveness, and cost containment are outstanding”.

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