The Role of E-Government and E-Governance in Modern Societies

Abstract

E-government and e-governance are reshaping modern societies by digitizing public services and enhancing transparency, accountability, and citizen engagement. This chapter explores how e-government improves efficiency through digitized service delivery models like G2C, G2B, and G2G, while e-governance focuses on broader objectives such as participatory decision-making and resource optimization. Case studies of Estonia's digital citizenship, India's Aadhaar system, and Singapore's smart city initiatives highlight best practices in scalability, accessibility, and transparency. Emerging technologies like AI, blockchain, and cloud computing are examined as key enablers of innovation. Addresses critical challenges, including the digital divide, cybersecurity risks, and privacy concerns, emphasizing the need for robust frameworks and inclusive policies, and provides insights for adopting sustainable digital governance models, ensuring equitable access, with ethical considerations.