The Role of Strategic Outsourcing in Global Business

The Role of Strategic Outsourcing in Global Business

Kijpokin Kasemsap (Suan Sunandha Rajabhat University, Thailand)
DOI: 10.4018/978-1-7998-2448-0.ch011

Abstract

This chapter reveals the role of strategic outsourcing in global business, thus describing the theoretical and practical concept of strategic outsourcing; the management theories related to strategic outsourcing; the applications of Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO); and the significance of strategic outsourcing in global business. The fulfillment of strategic outsourcing is vital for modern organizations that seek to serve suppliers and customers, improve business performance, enhance competitiveness, and reach continuous achievement in global business. Therefore, it is necessary for modern organizations to explore their strategic outsourcing, establish a strategic plan to usually check their practical advancements, and immediately respond to strategic outsourcing needs of customers in modern organizations. The chapter argues that applying strategic outsourcing in global business has the potential to increase organizational performance and attain business goals in the digital age.
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Role Of Strategic Outsourcing In Global Business

This section describes the theoretical and practical concept of strategic outsourcing; the management theories related to strategic outsourcing (in terms of resource-based view, resource-advantage theory, transaction cost theory, the capability approach, knowledge-based theory, agency theory, and social exchange theory); the applications of BPO and ITO; and the significance of strategic outsourcing in global business.

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