The Satisfaction of the Citizens with the Place and the Impact of This Evaluation on Local Government Management: A Comparative Study in Argentinian Cities

The Satisfaction of the Citizens with the Place and the Impact of This Evaluation on Local Government Management: A Comparative Study in Argentinian Cities

Héctor Oscar Nigro (Universidad Nacional del Centro de la Provincia de Buenos Aires, Argentina) and Sandra Elizabeth González Císaro (Universidad Nacional del Centro de la Provincia de Buenos Aires, Argentina)
DOI: 10.4018/978-1-5225-0320-0.ch014
OnDemand PDF Download:
$30.00
List Price: $37.50

Abstract

Sometimes, the satisfaction of the citizens with the city in which they live is high, but local and municipal governments do not get much credit for it. It is important for local and municipal authorities to understand what they can control and what they cannot. Then, they can focus on the most important factors that can affect citizens. A causal model based on partial least squares structural equation will be proposed. The Citizen Satisfaction Index (CSI) model developed by Zenker, Petersen, and Aholt (2013) is taken as reference. This model discusses that overall satisfaction with a place is mainly described by four different basic factors: Urbanity and Diversity, Nature and Recreation, Job Opportunities and Cost-efficiency. The aim of this work was the presentation of our model of Citizen Satisfaction with local Government Management and the comparison between our results and the Duffy et al. (2010) model.
Chapter Preview
Top

Background

The Tiebout Model of Local Governments (Tiebout, 1956) postulates that individuals who do not agree with all goods and services provided in a locality can improve their welfare by moving to a city that offers a satisfactory set of goods and services. This option has been called “people can vote with their feet”. By voting with their feet, individuals reveal their preferences and promote an efficient allocation of resources in the public sector. Theoretically all those who choose to live in the same community have similar preferences, and the allocation of resources is optimal in the Pareto sense.

From the point of view of the disciplines of public administration, although the Tiebout model is restrictive, it has delivered the foundation for the study of local government finance and the process of fiscal migration, through which people have constituted localities that are stratified by income level. Tiebout postulates that, given certain circumstances, people might be perceived as mobile “consumer voters”. They have a wide variety of options as to where to reside within a metropolitan region in particular and therefore will choose to settle where they find that the municipal services available to them (schools, public services, firefighters and police, etc.) are more attractive. Tiebout is an example of a policy such as “methodological individualism” that assumes that people make location decisions without restrictions based on individual preferences and self-interest, within the broader social context.

From the perspective of public administration the citizen satisfaction can be considered from their instrumental value as it helps to meet professional and institutional goals. What is measured as a general citizen satisfaction capture this utility and ultimate objective of the Government (Goodin, 1995).

Complete Chapter List

Search this Book:
Reset