Abstract
Information and communication technologies can be a driving factor towards the resolution of social challenges and assertively contribute to the development of people and regions. The objective of this chapter is to present a mobile application designed to contribute to the inclusion of Migrants in the city of Viseu in Portugal. The methodology used to support the study was a design science research of creating the artifact to involve the various stakeholders in the process. The main results emphasize the relevance in organizational context of the use of information and communication technologies to bridge the gaps underlying the various social challenges and to develop innovative solutions so that the access to information is global and ubiquitous. In this sense, it is considered that the IntegraBrasil mobile application contributes to the well-being and integration of migrants, given the difficulties they face when they arrive in Portugal.
TopMethodology
This section describes the methodology used during the development of the Mobile Application given its relevance in the Information Systems (IS) scientific field, and the fact that it enhances the successive iterations underlying the process.
The design of a mobile artifact that enhances social results in relation to employment, health, education, rights and duties, has as its basic characteristic directed to social innovation. The chapter presents the underlying problem of the development of an informational artifact, namely mobile application for ACB.
Key Terms in this Chapter
International Standards: A set of technical standards establishing a quality management model for organizations in general, whatever their type or dimension, covering various areas within organizations.
Information Systems: This is the organized set of components such as people, processes of collection and transmission of data and material resources, automated or manual. The interaction of components enhances the processing and dissemination of information.
Software Systems Development: A set of activities involved in the production of software. These activities are related to each other in an iterative and incremental process.
Requirements Analysis: An iterative process to identify features and restrictions with a view to developing or changing a software product. Usually use cases are used.
Sustainability: The ability to sustain life on the planet, considering the five dimensions: individual, social, economic, technical, and environmental.
Information and Communication Technologies: A technological resource set used to process information and ensure communication. When used in an integrated way it enhances information transmission and communication processes.