MLA
Gupta, Babita and Lakshmi S. Iyer. "Theoretical Framework for CRM Outsourcing." Global Information Technologies: Concepts, Methodologies, Tools, and Applications, edited by Felix B. Tan, IGI Global, 2008, pp. 1153-1159. http://doi:10.4018/978-1-59904-939-7.ch085
APA
Gupta, B., & Iyer, L. S. (2008). Theoretical Framework for CRM Outsourcing. In Tan, F. B. (Ed.), Global Information Technologies: Concepts, Methodologies, Tools, and Applications (pp. 1153-1159). IGI Global. http://doi:10.4018/978-1-59904-939-7.ch085
Chicago
Gupta, Babita, and Lakshmi S. Iyer. "Theoretical Framework for CRM Outsourcing." In Global Information Technologies: Concepts, Methodologies, Tools, and Applications. edited by Felix B. Tan, 1153-1159. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-939-7.ch085
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