Theoretical Underpinnings of Deming Management Method

Abstract

Chapter 4 analyzes the 14 points of Deming's management method. More specifically, this chapter is structured into three subchapters, indicating that the 14 points of Deming's management method are included in three key areas of understanding. These are Deming on Leadership, Deming on People and Deming on Systems. The subchapter Deming on Leadership, presents leader's responsibility for introduction, dissemination and implementation of a continuous culture improvement in the organization. The subchapter Deming on People reveals the humanistic side of Deming's management method. It describes the strategies adopted by management, that will empower employees and create the necessary work conditions, which will make them feel joy and satisfaction for their jobs and the efficient operation of the organization. The subchapter Deming on Systems, deals with leadership's obligation to use statistics in order to continuously improve the organization's procedures and provide appropriate tools and precise instructions for staff and suppliers to ensure the viability of the organization.