Dr. Kuper meets with Lien and Jamil before they hold an initial meeting with their client. Dr. Kuper emphasizes the problem finding goals of the initial client meeting and advises Lien and Jamil to avoid the temptation to start proposing solutions or creating content right away. Rather, they need to listen carefully and “interrogate” the problem. Dr. Kuper suggests that they draw on their personal experiences and their undergraduate studies, Lien’s ESL background and Jamil’s workforce education background that included Human Performance Improvement (Richey et al., 2011). Dr. Kuper also suggests that they draw on learning theories to see how the problem would be framed differently from the perspectives of behavioral, cognitive, and situated learning theories (Driscoll, 2012). He stresses the need for finding the problem before trying to solve it (Stepich & Ertmer, 2009). “Understand the client, the learners, and the context. Then find opportunities that fit.”