A Tool for Assisting Group Decision-Making for Consensus Outcomes in Organizations

A Tool for Assisting Group Decision-Making for Consensus Outcomes in Organizations

Faezeh Afshar (University of Ballarat, Australia), John Yearwood (University of Ballarat, Australia) and Andrew Stranieri (University of Ballarat, Australia)
Copyright: © 2006 |Pages: 28
DOI: 10.4018/978-1-59140-702-7.ch016
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Abstract

This chapter introduces an approach, ConSULT (Consensus based on a Shared Understanding of a Leading Topic), to enhance group decision-making processes within organizations. ConSULT provides a computer-mediated framework to allow argumentation, collection and evaluation of discussion and group decision-making. This approach allows for the articulation of all reasoning for and against propositions in a deliberative process that leads to cooperative decision-making. The chapter argues that this approach can enhance group decision-making and can be used in conjunction with any computational intelligence assistance to further enhance its outcome. The approach is particularly applicable in an asynchronous and anonymous environment.

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