My Top 10 Lessons on Lessons Learned Systems: Commentary:

My Top 10 Lessons on Lessons Learned Systems: Commentary:

Jay Liebowitz (University of Maryland University College, USA)
DOI: 10.4018/978-1-60960-507-0.ch002
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Many organizations embark on their knowledge management journey via a lessons learned program. This may entail establishing a lessons learned process for the organization to follow, as well as a lessons learned or best practices repository for ease of search and retrieval. Many of these lessons learned systems are ineffective due to a variety of reasons. This commentary will highlight some of the author’s key “lessons learned about lessons learned” to help organizations better ensure success for their lessons learned initiative.
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Lesson Three

The third key lesson is that many lessons learned information systems fail due to passive analysis and dissemination of the lessons. According to Weber et al. (2001) and Aha and Weber (2003), about 70 percent of the lessons learned information systems fail. The main reason is that they are not pro-active in the analysis and dissemination of lessons. At NASA, the LLIS was augmented to address this point by including a user profiling feature so that as new lessons that fit your profile are entered into the system, you would automatically get an email with the link to that new lesson. This relies on a static user profile—a better approach might be to use intelligent agents that could build a dynamic user profile based on the various documents and emails (with privacy provisions) that you are currently working on.

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