Total Quality Management in Higher Education

Total Quality Management in Higher Education

Gary A. Berg (California State University Channel Islands, USA)
DOI: 10.4018/978-1-59904-935-9.ch225
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Abstract

In considering various management approaches internationally for the delivery of computer-based learning, there is an interest in total quality management (TQM). The majority of the research on TQM focuses on its application to for-profit businesses; however, TQM also has been used in universities more broadly, especially in student services areas. Generally, current research on TQM in higher education has focused on methods, barriers to implementation, learning-outcome assessment, human factors, and case studies.

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