MLA
Shukla, Mitul,et al. "Towards a Bespoke Framework for Eliciting Consumer Satisfaction in Second Life." Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures, edited by Maytham Safar and Khaled Mahdi, IGI Global, 2012, pp. 283-303. http://doi:10.4018/978-1-61350-444-4.ch016
APA
Shukla, M., Conrad, M., & Bessis, N. (2012). Towards a Bespoke Framework for Eliciting Consumer Satisfaction in Second Life. In Safar, M., & Mahdi, K. (Ed.), Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures (pp. 283-303). IGI Global. http://doi:10.4018/978-1-61350-444-4.ch016
Chicago
Shukla, Mitul and Marc Conrad, and Nik Bessis. "Towards a Bespoke Framework for Eliciting Consumer Satisfaction in Second Life." In Social Networking and Community Behavior Modeling: Qualitative and Quantitative Measures. edited by Maytham Safar , and Khaled Mahdi, 283-303. Hershey, PA: IGI Global, 2012. http://doi:10.4018/978-1-61350-444-4.ch016
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