MLA
Thominathan, Santhanamery and Ramayah Thurasamy. "Towards a Customer Centric E-Government Application: The Case of E-Filing in Malaysia." Cases on ICT Utilization, Practice and Solutions: Tools for Managing Day-to-Day Issues, edited by Mubarak S. Al-Mutairi and Lawan Ahmed Mohammed, IGI Global, 2011, pp. 15-27. https://doi.org/10.4018/978-1-60960-015-0.ch002
APA
Thominathan, S., & Thurasamy, R. (2011). Towards a Customer Centric E-Government Application: The Case of E-Filing in Malaysia. In M. Al-Mutairi, & L. Mohammed (Ed.), Cases on ICT Utilization, Practice and Solutions: Tools for Managing Day-to-Day Issues (pp. 15-27). IGI Global. https://doi.org/10.4018/978-1-60960-015-0.ch002
Chicago
Thominathan, Santhanamery, and Ramayah Thurasamy. "Towards a Customer Centric E-Government Application: The Case of E-Filing in Malaysia." In Cases on ICT Utilization, Practice and Solutions: Tools for Managing Day-to-Day Issues. edited by Al-Mutairi, Mubarak S., and Lawan Ahmed Mohammed, 15-27. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-015-0.ch002
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