MLA
Detlor, Brian and Kim Finn. "Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives." Electronic Government: Design, Applications and Management, edited by Åke Grönlund, IGI Global, 2002, pp. 99-119. http://doi:10.4018/978-1-930708-19-8.ch006
APA
Detlor, B., & Finn, K. (2002). Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives. In Grönlund, Å. (Ed.), Electronic Government: Design, Applications and Management (pp. 99-119). IGI Global. http://doi:10.4018/978-1-930708-19-8.ch006
Chicago
Detlor, Brian, and Kim Finn. "Towards a Framework for Government Portal Design: The Government, Citizen and Portal Perspectives." In Electronic Government: Design, Applications and Management. edited by Åke Grönlund, 99-119. Hershey, PA: IGI Global, 2002. http://doi:10.4018/978-1-930708-19-8.ch006
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