IT Training as a Strategy for Business Productivity in Developing Countries

IT Training as a Strategy for Business Productivity in Developing Countries

Shirish C. Srivastava (National University of Singapore, Singapore) and Thompson S.H. Teo (National University of Singapore, Singapore)
Copyright: © 2009 |Pages: 11
DOI: 10.4018/978-1-60566-090-5.ch019
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Abstract

Most existing studies on technology training address the operational issues of training process (e.g., training needs assessment, learning, delivery methods, etc.). The strategic concerns of IT training for enhancing business productivity largely are not addressed by the current literature. In this article, we explore the strategic concerns of IT training in hierarchical organizations, which are typically prevalent in developing countries. We synthesize various ideas in the literature on change management, training needs analysis, and IT adoption in order to evolve a strategic IT training framework for hierarchical organizations. The proposed framework recognizes the differences in IT training requirements for different levels of employees and suggests a differentiated training content for different segments of employees. The training framework provides an actionable and comprehensive tool that can be used for systematically planning IT training for enhancing productivity of organizations.
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Introduction

Most existing studies on technology training address the operational issues of training process in the context of the western world; for example, training needs assessment (Nelson, Whitener, & Philcox, 1995), learning styles (Bostrom, Olfman, & Sein, 1990), and delivery methods (Compeau & Higgins, 1995; Sein & Bostrom, 1989). The strategic issues related to IT training in developing countries (e.g., what kind of training is required for employees; should the training given to all employees be similar in content and delivery) remain relatively unexplored in past research. In this article, we explore these strategic concerns of IT training for hierarchical organizations, which are more prevalent in developing countries. We reiterate the strategic objectives of IT training that usually are lost sight of in the mundane and routine training activities in organizations.

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