Transformed Government: Case Studies on the Impact of E-Government in Public Administration

Abstract

E-government is, in many respects, a campaign to transform governments. For both officials inside government and the citizens and clients that these governments serve, it is vital that governments achieve “early wins” in the e-government campaign in order to lay the foundation for bolder changes that may be required to advance to the next steps. While no government has achieved full transformation, several examples have emerged that demonstrate the transformative power of e-government on the business and structures of public administrations.