MLA
Hall, Dianne J.,et al. "The Trend Toward Online Banking Services by Brick-and-Mortar Institutions: The Last Five Years." Internet Management Issues: A Global Perspective, edited by John D. Haynes, IGI Global, 2002, pp. 297-314. http://doi:10.4018/978-1-930708-21-1.ch018
APA
Hall, D. J., Whitmire, R. E., Hall, S. D., & Knight, E. L. (2002). The Trend Toward Online Banking Services by Brick-and-Mortar Institutions: The Last Five Years. In Haynes, J. D. (Ed.), Internet Management Issues: A Global Perspective (pp. 297-314). IGI Global. http://doi:10.4018/978-1-930708-21-1.ch018
Chicago
Hall, Dianne J. and Ray E. Whitmire, Steven D. Hall, and E. Leon Knight. "The Trend Toward Online Banking Services by Brick-and-Mortar Institutions: The Last Five Years." In Internet Management Issues: A Global Perspective. edited by John D. Haynes, 297-314. Hershey, PA: IGI Global, 2002. http://doi:10.4018/978-1-930708-21-1.ch018
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