MLA
Hall, Dianne J., et al. "The Trend Toward Online Banking Services by Brick-and-Mortar Institutions: The Last Five Years." Internet Management Issues: A Global Perspective, edited by John D. Haynes, IGI Global, 2002, pp. 297-314. https://doi.org/10.4018/978-1-930708-21-1.ch018
APA
Hall, D. J., Whitmire, R. E., Hall, S. D., & Knight, E. L. (2002). The Trend Toward Online Banking Services by Brick-and-Mortar Institutions: The Last Five Years. In J. Haynes (Ed.), Internet Management Issues: A Global Perspective (pp. 297-314). IGI Global. https://doi.org/10.4018/978-1-930708-21-1.ch018
Chicago
Hall, Dianne J., et al. "The Trend Toward Online Banking Services by Brick-and-Mortar Institutions: The Last Five Years." In Internet Management Issues: A Global Perspective, edited by John D. Haynes, 297-314. Hershey, PA: IGI Global, 2002. https://doi.org/10.4018/978-1-930708-21-1.ch018
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