Trust in Computer-Mediated Communications: Implications for Individuals and Organizations

Trust in Computer-Mediated Communications: Implications for Individuals and Organizations

Susan K. Lippert (Drexel University, USA)
DOI: 10.4018/978-1-59904-495-8.ch001
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Abstract

This chapter explores the concepts of trust as they relate to computer-aided communications. The author defines trust for interpersonal and for inanimate technology; identifies common factors affecting quality of meaning in communication; and identifies ways businesses can foster and enhance trust independent of the medium of communication.

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