MLA
Chiang, Li-chun. "Trust and Public Services in E-Government Based on Customer Orientation." Electronic Governance and Cross-Boundary Collaboration: Innovations and Advancing Tools, edited by Yu-Che Chen and Pin-Yu Chu, IGI Global, 2012, pp. 107-121. https://doi.org/10.4018/978-1-60960-753-1.ch006
APA
Chiang, L. (2012). Trust and Public Services in E-Government Based on Customer Orientation. In Y. Chen & P. Chu (Eds.), Electronic Governance and Cross-Boundary Collaboration: Innovations and Advancing Tools (pp. 107-121). IGI Global. https://doi.org/10.4018/978-1-60960-753-1.ch006
Chicago
Chiang, Li-chun. "Trust and Public Services in E-Government Based on Customer Orientation." In Electronic Governance and Cross-Boundary Collaboration: Innovations and Advancing Tools, edited by Yu-Che Chen and Pin-Yu Chu, 107-121. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-60960-753-1.ch006
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