Trust and the Trust Placement Process in Metateam Projects

Abstract

Metateams are temporary organizations composed of two or more geographically and organizationally dispersed teams that are commercially linked by project-specific agreements. In a global business environment demanding innovation, flexibility, and responsiveness, metateams represent a major change in the way organizations and practitioners conduct IT development projects. However, as we found in a recently concluded theory-building study of a real-life metateam, managing metateams presents unique difficulties due to conflicting demands arising from multiple realities. Argued in this chapter is that the effectiveness of the trust placement process (rather than just the exhibition of high levels of trust) significantly affects project success.