MLA
Tang, Liang,et al. "Tuning up IT Services using Monitoring Configuration Analytics." Maximizing Management Performance and Quality with Service Analytics, edited by Yixin Diao and Daniela Rosu, IGI Global, 2015, pp. 179-206. https://doi.org/10.4018/978-1-4666-8496-6.ch007
APA
Tang, L., Zeng, C. I., Li, T., Shwartz, L. L., & Graharnik, G. Y. (2015). Tuning up IT Services using Monitoring Configuration Analytics. In Y. Diao, & D. Rosu (Ed.), Maximizing Management Performance and Quality with Service Analytics (pp. 179-206). IGI Global. https://doi.org/10.4018/978-1-4666-8496-6.ch007
Chicago
Tang, Liang and Chunqiu i. Zeng, Tao Li, Larisa (Laura) Shwartz, and Genady Ya. Graharnik. "Tuning up IT Services using Monitoring Configuration Analytics." In Maximizing Management Performance and Quality with Service Analytics. edited by Diao, Yixin, and Daniela Rosu, 179-206. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8496-6.ch007
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