Two Case Studies on RFID Initiatives: Testing the Impact of IT Infrastructure Integration and Supply Chain Process Integration

Two Case Studies on RFID Initiatives: Testing the Impact of IT Infrastructure Integration and Supply Chain Process Integration

Rebecca Angeles (University of New Brunswick Fredericton, Canada)
DOI: 10.4018/978-1-4666-1764-3.ch009
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Abstract

This paper features the results of an empirical online survey focusing on radio frequency identification initiatives and the revalidation of these results using brief case studies on Charles Voegele and Vail Resorts. The empirical study investigates the ability of information technology (IT) infrastructure integration and supply chain process integration to moderate the relationships between the importance of the perceived seven adoption attributes and system deployment outcomes, operational efficiency and market knowledge creation in radio frequency identification (RFID)-enabled supply chains. Using the online survey method, data was collected from members of the Council of Supply Chain Management Professionals in North America. The moderated regression procedure suggested by Aguinis (2004) was applied. The three adoption attributes, relative advantage, results, and images turned out to be the most important attributes in these RFID systems. Indeed, both IT infrastructure integration and supply chain process integration moderate the relationships between these three adoption attributes and the RFID system outcomes.
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Background

This study is part of larger exploration on the importance of RFID in the supply chain on account of its potential to render information visibility that will, in turn, solve a number of supply chain problems such as the “bullwhip effect” or distortion of signals down the value chain due to lack of accurate information. Previous published work on the larger study has featured the relationships between the elements that constitute IT infrastructure integration and supply chain process integration and four system deployment outcomes that are typical of a supply chain: exploitation, exploration, operational efficiency, and market knowledge creation (Angeles, 2009; Angeles, 2008). In another related study, the relationships between absorptive capacity attributes or organizational routines and business processes used by firms to acquire, assimilate, transform, and exploit knowledge, and two system outcomes, operational efficiency and market knowledge creation were explored (Angeles, 2010). In this second study, the ability of IT infrastructure integration and supply chain process integration to moderate the relationships between the independent and dependent variables was also tested. The study presented in this paper is a piece of the aforementioned more comprehensive inquiry, that focuses on the relationship between the perceptions of study respondents of the importance of seven adoption attributes of RFID and two system outcomes, operational efficiency and market knowledge creation. More importantly once again, the ability of IT infrastructure integration and supply chain process integration to moderate these relationships was investigated.

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