MLA
Sharma, Piyush,et al. "Understanding Consumer Reactions to Offshore Outsourcing of Customer Services." Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective, edited by Harbhajan Kehal and Varinder Singh, IGI Global, 2006, pp. 326-340. http://doi:10.4018/978-1-59140-875-8.ch015
APA
Sharma, P., Mathur, R., & Dhawan, A. (2006). Understanding Consumer Reactions to Offshore Outsourcing of Customer Services. In Kehal, H., & Singh, V. (Ed.), Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective (pp. 326-340). IGI Global. http://doi:10.4018/978-1-59140-875-8.ch015
Chicago
Sharma, Piyush and Rajiv Mathur, and Abhinav Dhawan. "Understanding Consumer Reactions to Offshore Outsourcing of Customer Services." In Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective. edited by Harbhajan Kehal , and Varinder Singh, 326-340. Hershey, PA: IGI Global, 2006. http://doi:10.4018/978-1-59140-875-8.ch015
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