MLA
Wells, John D., and Traci J. Hess. "Understanding Decision-Making in Data Warehousing and Related Decision Support Systems: An Explanatory Study of a Customer Relationship Management Application." Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks, edited by Mahesh S. Raisinghani, IGI Global, 2004, pp. 228-250. https://doi.org/10.4018/978-1-59140-206-0.ch012
APA
Wells, J. D. & Hess, T. J. (2004). Understanding Decision-Making in Data Warehousing and Related Decision Support Systems: An Explanatory Study of a Customer Relationship Management Application. In M. Raisinghani (Ed.), Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks (pp. 228-250). IGI Global. https://doi.org/10.4018/978-1-59140-206-0.ch012
Chicago
Wells, John D., and Traci J. Hess. "Understanding Decision-Making in Data Warehousing and Related Decision Support Systems: An Explanatory Study of a Customer Relationship Management Application." In Business Intelligence in the Digital Economy: Opportunities, Limitations and Risks, edited by Mahesh S. Raisinghani, 228-250. Hershey, PA: IGI Global, 2004. https://doi.org/10.4018/978-1-59140-206-0.ch012
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