Understanding Knowledge Networks via Social Network Analysis (SNA)

Understanding Knowledge Networks via Social Network Analysis (SNA)

Asleena Helmi (Swinburne University of Technology, Malaysia), Zainal Ariffin Ahmad (University Sains Malaysia, Penang, Malaysia) and Daisy Kee Mui Hung (University Sains Malaysia, Penang, Malaysia)
DOI: 10.4018/978-1-61692-846-9.ch004
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Abstract

The link between KM and network theory lies in the cultivating of knowledge networks by viewing knowledge as connections and understanding it as the aggregation of connections across different entities albeit it people or organizations (Kadushin, 2004). The study explores primarily on the capabilities and capacity building of government-linked corporations (GLC) in Malaysia in relation to its evolution as a knowledge network. In this chapter, the authors explore the overlap that exists in KM particularly in the entities and sharing of knowledge assets that undergoes a multiplying effect in its value propositions with the forming of interoganizational relationships. The findings of the study indicates that in order to benefit from the knowledge multiplying affects, organizations need to create a “network identity” and develop capabilities as a learning entity that would add value to the network itself. From the context of KM, majority of the GLCs are in the transitory stages in which issues of trust, competencies and communications have been key indicators in forming network relations. As such this chapter would be useful in highlighting the significance of network relations and provides further proliferation in the study of social network theory and significance to KM.
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2 Innovation And Km Initiatives In Malaysia

According to Muller and Valikangas (2002), the following are factors of innovation in KM initiatives:

  • reduced transaction costs with focus on innovation capabilities

  • recognition of the value of intangible assets

  • software tools for KM and collaborative working

  • when firms form organization ties, partnership and alliances are more likely to innovate

  • the growth of cross-industry knowledge networks and

  • the speed with which value chains migrate, which sometimes necessitate a rapid recombination of assets by established companies

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