Understanding the Nature of Task Analysis in Web Design

Understanding the Nature of Task Analysis in Web Design

Rod Farmer (The University of Melbourne, Australia) and Paul Gruba (The University of Melbourne, Australia)
DOI: 10.4018/978-1-87828-991-9.ch056
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Designing usable Web-based interfaces challenges practitioners to carefully consider end-user behaviour and requirements. Unfortunately, in meeting this challenge, human-computer interaction (HCI), task analysis is often poorly understood and applied during Web design activities. Rather than purely evaluating usability against prescriptive guidelines, we argue that designing for Web-based interaction requires a more holistic and descriptive approach. This chapter provides an overview of cognitive and postcognitive HCI task analysis frameworks, and their respective abilities to capture a systemic view of stakeholder requirements. As such, this chapter provides a valuable resource for researchers and practitioners alike.

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