Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University through the Employee Lens: A Quantitative Approach

Understanding the Use of Business-to-Employee (B2E) Portals in an Australian University through the Employee Lens: A Quantitative Approach

Md Mahbubur Rahim (Monash University, Australia), Mohammad Quaddus (Curtin University, Australia) and Mohini Singh (RMIT University, Australia)
Copyright: © 2011 |Pages: 14
DOI: 10.4018/978-1-60960-587-2.ch517
OnDemand PDF Download:
$30.00
List Price: $37.50

Abstract

The focus of the existing body of e-business literature is primarily directed at Business-to-Consumers (B2C) and Business-to-Business (B2B) forms of e-business. In contrast, Business-to-Employee (B2E) is relatively less highlighted in the scholarly literature. Despite the lack of attention given to B2E systems, it represents an emerging area which has the potential to have a major impact on organisations. In general, B2E systems use intra-business networks allowing organisations to provide useful services, information, or products to their disperse employees (Turban et al., 2008). By providing easy access to relevant information, services, and products, B2E systems help in creating satisfied workforce that is expected to be more loyal to organisations (Dube, 2005). These systems also help organisations in reducing their administrative costs by streamlining employee related process (Singh, 2005) and eliminating expenses related to paperwork, postage, printing and travel (Killen Associates Report, 2001). Adoption of B2E e-business systems can even assist organisations in outperforming competitors by connecting their employees together (Hansen and Deimler, 2001).
Chapter Preview
Top

Background Literature: An Analysis

As the literature on B2E e-business systems is limited, we have consulted several related streams of literature to identify how various factors may influence the use of employee-oriented IT systems in organisational settings. These include: e-business literature, human resources (HR) literature, sales force automation (SSA) literature, diffusion of innovation and IS/IT implementation literature. In the following sub-sections, we provide a brief but insightful review of the key findings from each stream from the perspective of employees using some forms of B2E systems.

Complete Chapter List

Search this Book:
Reset