Usability Methodologies for Spoken Dialogue Web Interfaces

Usability Methodologies for Spoken Dialogue Web Interfaces

Dimitris Spiliotopoulos (University of Athens, Greece) and Georgios Kouroupetroglou (University of Athens, Greece)
DOI: 10.4018/978-1-60566-896-3.ch008
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Abstract

This chapter presents the state-of-the-art in usability issues and methodologies for spoken dialogue web interfaces along with the appropriate designer-needs analysis. It is planned to unfold a theoretical perspective to the usability methodology and provide a framework description for creating and testing usable content and applications for conversational interfaces. Main concerns include the problem identification of design issues for usability design and evaluation, the use of customer experience for the design of voice-web interfaces and dialogue, and the problems that arise from real-life deployment. Moreover, it discusses the hands-on approaches for applying usability methodologies in a spoken dialogue web application environment, including methodological and design issues, resource management, implementation using existing technologies for usability evaluation in several stages of the design and deployment.

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