A Usability Study of Mobile Text Based Social Applications: Towards a Reliable Strategy for Design Evaluation

A Usability Study of Mobile Text Based Social Applications: Towards a Reliable Strategy for Design Evaluation

Ricardo Mendoza-González (Instituto Tecnológico de Aguascalientes, Mexico), Francisco Álvarez Rodríguez (Universidad Autónoma de Aguascalientes, Mexico) and Jaime Muñoz Arteaga (Universidad Autónoma de Aguascalientes, Mexico)
DOI: 10.4018/978-1-4666-4046-7.ch009
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Abstract

The authors present a usability study where three of the most popular mobile Social Applications (mobile Facebook, mobile Twitter, and mobile Windows Live) were analyzed. The evaluation focused on four text-based tasks: Text-lines visualized at one time (Number of Turns), contacts visualization, conversation tracing, and text entry. The evaluation was performed using an adapted version of the System Usability Scale (SUS), which was answered by ninety participants (each mobile Social Application was analyzed by thirty participants). The authors firmly believe that the results of the study could lead to create a reliable strategy for design evaluation which could be structured into a set of heuristics.

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