A Usability Study of Mobile Text Based Social Applications: Towards a Reliable Strategy for Design Evaluation

A Usability Study of Mobile Text Based Social Applications: Towards a Reliable Strategy for Design Evaluation

Ricardo Mendoza-González (Instituto Tecnológico de Aguascalientes, Mexico), Francisco Álvarez Rodríguez (Universidad Autónoma de Aguascalientes, Mexico) and Jaime Muñoz Arteaga (Universidad Autónoma de Aguascalientes, Mexico)
DOI: 10.4018/978-1-4666-4046-7.ch009

Abstract

The authors present a usability study where three of the most popular mobile Social Applications (mobile Facebook, mobile Twitter, and mobile Windows Live) were analyzed. The evaluation focused on four text-based tasks: Text-lines visualized at one time (Number of Turns), contacts visualization, conversation tracing, and text entry. The evaluation was performed using an adapted version of the System Usability Scale (SUS), which was answered by ninety participants (each mobile Social Application was analyzed by thirty participants). The authors firmly believe that the results of the study could lead to create a reliable strategy for design evaluation which could be structured into a set of heuristics.
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Setting The Stage

This research project involves researchers and students of Instituto Tecnológico de Aguascalientes and Universidad Autónoma de Aguascalientes. Both institutions have over thirty years of experience on IT. The professors who participated as researchers in this study hold a PhD in Computer Science and are specialists on Human-Computer Interactions and Software Engineering. Our survey application team was comprised by twenty five students in social service at the Instituto Tecnológico de Aguascalientes.

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