MLA
Oorni, Kai,et al. "Usability of Websites Contributing to Trust in E-Commerce." Trust in Knowledge Management and Systems in Organizations, edited by Maija Leena Huotari and Mirja Iivonen, IGI Global, 2004, pp. 125-146. http://doi:10.4018/978-1-59140-126-1.ch006
APA
Oorni, K., Kaleva, S., Hirvasniemi, S., & Kortelainen, T. (2004). Usability of Websites Contributing to Trust in E-Commerce. In Huotari, M. L., & Iivonen, M. (Ed.), Trust in Knowledge Management and Systems in Organizations (pp. 125-146). IGI Global. http://doi:10.4018/978-1-59140-126-1.ch006
Chicago
Oorni, Kai and Saana Kaleva, Soile Hirvasniemi, and Terttu Kortelainen. "Usability of Websites Contributing to Trust in E-Commerce." In Trust in Knowledge Management and Systems in Organizations. edited by Maija Leena Huotari , and Mirja Iivonen, 125-146. Hershey, PA: IGI Global, 2004. http://doi:10.4018/978-1-59140-126-1.ch006
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