The USE IT Model Case Studies: IT Perceptions in the Multiple Sclerosis, Rheumatism and Stroke Healthcare Chains

Abstract

In the previous two chapters, the determinants and theoretical background of the USE IT model is discussed. In this chapter, the application of the USE IT model in three cases are described to show the value and benefits of the USE IT model in practice. The USE IT model has four determinants: resistance, relevance, requirements, and resources. It can be used ex ante and ex post. The USE IT model is applied ex ante to find relevance and appropriate choices to overcome resistance for an ICT support of the multiple sclerosis (MS) healthcare chain and the rheumatism care guide, and as well ex ante as ex post in a local stroke service to measure the feasibility of a mobile device for general practitioners. The USE IT model proved to be very helpful not only in revealing the most urgent and relevant problems but also in discovering the crucial obstacles and prerequisites for implementing a solution to these problems. By that, the USE IT model served as a strong tool to decide whether healthcare processes should be supported by ICT and, if so, what processes should be used and how.