User Acceptance Affecting the Adoption of Enterprise Portals

Abstract

The implementation of enterprise portals has been cited as the most important business information project of the next decade (Collins, 1999; Daniel & Ward, 2005). However, introducing enterprise portals can cause resistance and confusion among users. Often, portals provide a completely new work environment based on new user interfaces structuring content, services, and applications in a very different manner (Kakamanu & Mezzacca, 2005; Shilakes & Tylman, 1998). In addition, enterprise portals often provide new functions and features that, at first, can overload the user.