MLA
Stowers, Genie N.L. "User Help and Service Navigation Features in Government Web Sites." Handbook of Research on Public Information Technology, edited by G. David Garson and Mehdi Khosrow-Pour, D.B.A., IGI Global, 2008, pp. 805-817. https://doi.org/10.4018/978-1-59904-857-4.ch070
APA
Stowers, G. N. (2008). User Help and Service Navigation Features in Government Web Sites. In G. Garson & M. Khosrow-Pour, D.B.A. (Eds.), Handbook of Research on Public Information Technology (pp. 805-817). IGI Global. https://doi.org/10.4018/978-1-59904-857-4.ch070
Chicago
Stowers, Genie N.L. "User Help and Service Navigation Features in Government Web Sites." In Handbook of Research on Public Information Technology, edited by G. David Garson and Mehdi Khosrow-Pour, D.B.A., 805-817. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-857-4.ch070
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