MLA
Stowers, Genie N.L. "User Help and Service Navigation Features in Government Web Sites." Electronic Government: Concepts, Methodologies, Tools, and Applications, edited by Ari-Veikko Anttiroiko, IGI Global, 2008, pp. 2643-2656. http://doi:10.4018/978-1-59904-947-2.ch196
APA
Stowers, G. N. (2008). User Help and Service Navigation Features in Government Web Sites. In Anttiroiko, A. (Eds.), Electronic Government: Concepts, Methodologies, Tools, and Applications (pp. 2643-2656). IGI Global. http://doi:10.4018/978-1-59904-947-2.ch196
Chicago
Stowers, Genie N.L. "User Help and Service Navigation Features in Government Web Sites." In Electronic Government: Concepts, Methodologies, Tools, and Applications. edited by Ari-Veikko Anttiroiko, 2643-2656. Hershey, PA: IGI Global, 2008. http://doi:10.4018/978-1-59904-947-2.ch196
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