User Modelling and Personalisation of Knowledge Management Systems

Liana Razmerita

doi:10.4018/978-1-59904-933-5.ch051

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User Modelling and Personalisation of Knowledge Management Systems

Liana Razmerita (INRIA (The National Institute for Research in Computer Science and Control), France)

Source Title: Knowledge Management: Concepts, Methodologies, Tools, and Applications

DOI: 10.4018/978-1-59904-933-5.ch051

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Abstract

This chapter focuses on the role of user models and user modelling for enhanced, personalised user support within knowledge management systems (KMSs). Personalisation can bring a utility function as well as a conviviality function with “high touch” impact for the users. From this utility and conviviality perspective, various personalised services enable KMSs to adapt their functionality, structure, and content to match the needs and preferences of users based on a user model that is stored and updated dynamically. The chapter presents a set of examples, different types of adaptations and personalised services specific to KMSs.

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User Modelling and Personalisation of Knowledge Management Systems

Abstract

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