User Perception Towards ICT Services and Facilities in Maulana Azad Library, Aligarh Muslim University

User Perception Towards ICT Services and Facilities in Maulana Azad Library, Aligarh Muslim University

Shamim Aktar Munshi (Aligarh Muslim University, India) and Mohd Faizan (Aligarh Muslim University, India)
Copyright: © 2020 |Pages: 15
DOI: 10.4018/978-1-7998-1482-5.ch009

Abstract

This chapter examines users' opinion regarding various aspects of ICT-based services and facilities provided by the Maulana Azad Library, Aligarh Muslim University, India. The authors used a quantitative study based on the survey method along with the questionnaire as a tool for data collection. Statistical Package for Social Sciences (SPSS) was used for analysis and interpretation of 278 selected questionnaires. Findings of the study reveal a majority of respondents are satisfied with ICT-based services and facilities offered by the library. However, most of the respondents have reported that it is essential to improve the quality of ICT facilities like the speed of Internet connection, scanner facility, and photocopy facility. They also cited a need to increase the number of printing machines. The findings also show that users have a positive attitude towards ICT tools which are used by the library such as various Social Networking Sites (SNSs), e-mail, blogs, etc. for spreading quick information.
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Aligarh Muslim University

Aligarh Muslim University has a pivotal role in the making of Indian history as we know it today. Sir Syed Ahmad Khan, who was a great social reformer and felt the need for modern education founded the Madarsatul Uloom in 1875 in a small city named Aligarh, Uttar Pradesh in India. The establishment of this institution which later became as Mohammedan Anglo-Oriental (MAO) College. The institution is considered as one the most important in the educational and social history of modern India. The MAO College turned into Aligarh Muslim University (AMU) by an act of Indian Legislative Council in 1920 and get the status of Central University. AMU among Indian Universities occupies a great position and its contribution to nation building is in no way inferior to the best universities in India. It offers more than 300 courses with various educational fields, along with 12 faculties comprising 98 teaching departments, 3 academies, 15 centers and institutes. With more than 30,000 students, about 1342 teachers and 5610 non-teaching staff on its rolls (Annual Report, 2017-2018). It is now well-known premier Central University and having international repute which draws students from all the corners of the nation as well as international.

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